KeepUp Systems offers IT consulting tailored to client’s needs, focusing on CRM, feedback collection, and quality control.

Company also provides software development, infrastructure maintenance, and customization. With expertise in automation, data security, and project management tools, KeepUp Systems deliver comprehensive solutions.

We are looking for talented individuals to join our Customer Support team to provide the highest quality support and problem-solving for customers integrated into our platform.

The position provides a convenient work schedule as well as the opportunity to practice foreign languages and improve communication skills. We are looking for a person interested in long-term cooperation and willing to respond to customer requests and solve product problems with the team. An analytical mindset and creative approach will come in handy.

You will:

• Communicate with customers through tickets and chats.
• Make records about customers in CRM and Google Sheets.
• Consider complaints.
• Report technical and other problems to your manager.

We expect you to have:

• Experience in operating or supporting a 24/7 high-availability service/platform.
• Excellent communication skills.
• High level of spoken and written Portuguese.
• Be able to work day and night shifts.

Benefits:

• Official employment and good remuneration (competitive salary).
• Teambuilding (Summer party, Christmas party, Friday Board games).
• Great career growth.
• Friendly and professional team.
• We order lunches for the team.
• There is no official dress code.
• Constant support and mentoring from the management.
• Bonuses for inviting friends.

Sounds good to you? If so, please send your CV to [vezi email]valeria.co@keep-up.org