Key Responsibilities:

• Processing visa applications and data entry in accordance with standard operating procedures
• Collecting and verifying documents and passports at the visa application center
• Coordinating the handover of passports between the government, couriers, and applicants
• Managing postal applications
• Managing customer inquiries in person, via email, and over the phone
• Successfully resolving customer complaints
• Collecting fees and handling cash
• Preparing reports for daily transactions

We Expect From You:

• Fluent knowledge of English and local language
• Advanced use of MS Office.
• Patience and enjoyment in working with various clients
• Professional communication with applicants
• Initiative for continuous improvement of business performance
• Excellent organizational and time management skills
• Proactivity and self-motivation