What You’ll Do

As a Bilingual Customer Experience Associate, you’ll be at the heart of our customer journey, helping parents with inquiries, scheduling, and ongoing support. You’ll also play a crucial role as the coordinator between parents and tutors, ensuring top-level service quality. This is not a call-center-style job—it’s about
building real relationships.

You’ll be:

• Connecting with Parents: Responding to inquiries via chat, phone, and
  email in both Russian and English, always maintaining a warm, supportive
  tone.
• Scheduling and Support: Assisting parents with booking lessons,
  rescheduling, and finding the best scheduling solutions for exams.
• Coordinating with Tutors: Ensuring smooth communication between
  parents and tutors, managing schedules, and maintaining high service
  standards.
• Building Relationships: Getting to know our families, understanding their
  needs, and ensuring they feel supported throughout their educational
  journey.
• Driving Improvement: Collecting and analyzing customer feedback to help
  us continually enhance our service.

What We’re Looking For

• Fluent in Russian and English: Strong written and verbal communication
  skills in both languages.
• Customer Experience Focus: Prior experience in customer service or
  customer experience is preferred. Experience in the education industry is a
  plus.
• Relationship Builder: You genuinely enjoy helping others and can build
  friendly, professional relationships with parents and tutors.
• Organized and Proactive: Strong organizational skills and the ability to
  solve problems proactively.
• Good Under Pressure: Ability to handle multiple inquiries simultaneously
  while maintaining a calm, patient, and effective approach.
• Nighttime Availability: Working hours are 8:00 PM - 3:00 AM Eastern
  European Time.
• Reliable Setup: A stable internet connection and a quiet workspace.

What’s in It for You?

• Competitive Pay: 600-800$
• Performance Bonuses: Monthly bonuses based on customer feedback
  and satisfaction.
• Bimonthly Payments: Payments are made twice a month for your
  convenience.
• Opportunities for Growth: Potential for increased responsibilities and pay
  raises over time.

Ready to Join Our Family?

If you're fluent in Russian and English, love meaningful interactions, and want to be
part of a team that sincerely cares, we'd love to hear from you. Apply today and
start making a difference with every interaction!