Responsabilități:

- procesarea e-mailurilor a PM(diverse request-ri ca recall, payments on hold, UARs/SARs etc.)
- approval/declines a tranzactiilor sau request a business IBANs
- monthly/bi-monthly sampling
- screening reports
- exemption a unor PEP hits care sunt shareholders a unor companii
- monitorizarea tranzactiilor si respectarea acestora conform politicii in diverse tools-uri; tarile prohibited, limitele/tresholds, si alte ruls.
- escalarea unor probleme tehnice la departamentul corespunzator

Responsabilități:

- delivery status;
- changes in delivery address/billing address;
- refunds;
- returns;
- urgent requests;
- payment conflicts;
- changes in orders (add/delete the items);
- emailing with supplier regarding client's complaints;
- technical issues via API and wrong descriptions on website and reporting to IT department;
- all requests from Chief of department with an Urgent task-list;
- interaction with a various departments regarding problematic orders in order to solve the case as soon as possible;
- requests from Star Guardians and helping them to solve the issues