Responsabilități:

Job responsibilities
• Listening to calls according to the checklist
• Carrying out manager's tasks
• Working in the CRM system

Responsabilități:

Job responsibilities
• Processed incoming requests from clients via messengers, live chat and mail in Portuguese and English;
• Consulted and supported users on emerging issues, helped in solving difficulties and increased interest in the product;
• Told about new promotions, bonuses, events, congratulated on holidays.

Responsabilități:

Job responsibilities
• Search and attract clients;
• Maintain, manage and expand the client base;
• Conduct negotiations and present the company's products.

Achievements: developed a client attraction system, which led to an expansion of the client base and a 30% increase in profits.

Responsabilități:

Wrote unique texts, articles and academic works in English and Portuguese on various topics and levels of complexity: literature, economics, philosophy and finance.

Responsabilități:

Job responsibilities
• Localization of software products and websites;
• Translation of technical documentation for programs;
• Performing oral and written translations;
• Translation of technical texts and standard documents within the agreed timeframes;
• Translation of the interface of high-tech devices.

Responsabilități:

Job responsibilities
• Organization and delivery of Portuguese language lessons;
• Testing new students to determine their language proficiency;
• Creation of educational and entertainment programs for adults and preschool children.

Professional achievements
• Received skills in developing individual training programs taking into account the psychological and physiological characteristics of students;
• Experience in distance teaching of the subject for children and adults.