Sales Department Manager / Business development assistant *evening/night hours
Обязанности:
Sales Department Management:
- HR: headhunting, interviews, hiring, work schedule etc. 45-55 interviews total, hired 8, fired 2
- Organizational: new documentation (sales, instructions, scripts, learning etc), new subdepartment – fully organized(3-5 workers, depending on shift)
- Sales: lead distribution, updates/tasks/reviews/announcements. Coordination with Dispatch department
- Sales performance: improved sales by ordered and structured process, training plan/process for newbies; improved analytics by CRM training(how to collect and input sales/logistics data), other minor but very impactful technical improvements(see business development), managed Sales Rep. performance reviews by KPI(figures, jobs, net worth, claims, bad reviews and subjective factors – voice calls, English level, sales techniques, etc.)
- created new subdepartment (hired people to manage YELP.com business platform, to do more automated work of lead aggregation and first response)
- Daily coordinated Department Management with business Administrator and sometimes with business Owner
Business development:
- Proposed and managed idea of YELP.com automation (lead aggregation, categorization, count, integration into CRM, automated response to job requests from clients to avoid losing leads due to human error and reaction time): hired software engineering contractor, put up task, managed progress, negotiated budget, got functional prototype and proof of concept.
- Fixed and Improved(myself and hired help): networking issues - equipment, wired network setup, 2nd Internet Service Provider for reliability; software issues – MANY CRM improvements, call management software.
- Reorganized and reinvented Sales Department documentation from Organizational charts to call scripts, to sales instructions and educational material.
- Daily coordinated development with business Administrator and weekly with business Owner
Sales and Quality Assurance:
- Operated as Sales Representatives, leads, calls, moving jobs, communications via emails/text/CRM
- Handled damage claims, client dissatisfaction, delays
- Helped with negotiating refunds and mitigating claims
- Daily coordinated my personal sales progress and performance with best Sales Reps. and Administrator
