Domeniul de activitate
IT Hardware
IT Software
Despre mine
• Agile, detail-oriented, organized, and meticulous.
• Enthusiastic team player ready to contribute to company success.
• Familiar with handling multiple projects in highly competitive environments.
• Solid interpersonal and collaboration skills with a dedication to quality and accuracy.
• Flexible, dynamic, with critical thinking
• Open-minded and fast learning
Experiență (13 ani 6 luni)
SOFT EXPERT LTD
(United Kingdom)
Mai 2018 -
Ianuarie 2022
(3 ani 8 luni)
CUSTOMER CARE SPECIALIST
Responsabilități:
• Customer care (pre-sale questions, issue troubleshooting, setup help)
• Manage the requests in the Zendesk ticketing system
• Cross-check the reported bugs and escalation to the second line of support/developers
• Ensure the appropriate information about existing bugs is submitted to Jira
• Provide feedback from the customers about the documentation to make the necessary adjustments
SAPEC SOFTWARE
(Chișinău)
Noiembrie 2016 -
Octombrie 2023
(6 ani 11 luni)
BPM SUPPORT ENGINEER
Responsabilități:
Pfizer Inc. and Mount Sinai Health System:
• Develop and test new product offerings, application enhancements, and bug fixes prior to release on
the Metastorm BPM platform according to SDLC.
• Resolve a diverse range of technical issues across multiple systems and applications for end-users
across various time zones.
• Assist users in identifying issues and explaining solutions to restore service and functionality.
• Conduct in-depth product and issue resolution research to address users' concerns.
• Testing and implementing application enhancements and bug fixes
• Conduct in-depth product and issue resolution research to address users' concerns
• Troubleshooting across the application
• Handle user requests (tickets) via the ticketing system.
CB PROCREDIT BANK JSK
(Chișinău)
Decembrie 2013 -
Noiembrie 2016
(2 ani 11 luni)
SYSTEM ANALYST
Responsabilități:
• Helped improve operations by showing a clear connection between current policies and business results.
• Investigated and addressed system issues to enhance usability and improve functionality.
• Collaborated closely with upper management to drive strategy through the development and implementation of new processes.
• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Studii (Superioare)
State University from Moldova
Facultatea, specialitatea: FRISPA / PUBLIC ADMINISTRATION
Oraș: Chișinău
Limbi străine
Româna — Expert
Rusa — Expert
Engleza — Mediu
Abilități cheie
etc) and maintenance
nonfunctional
Testing (functional
and prioritizing tasks
technical documents comprehension
Defining technical requirements
Analytical thinking and the ability to create solutions to problems while working as a team
Atlassian Confluence and Jira
Metastorm BPM
Ticketing systems
Team communication tools
Management Tools (JIRA)
- SQL – Basic
Application support/ Ticket support system management
Project Management methodologies (Agile
Scrum
Kanban)
Selenium WebDriver
Eclipse IDE
Cursuri / traininguri
MICROSOFT OFFICIAL COURSE: COURSE 20461: QUERYING MICROSOFT SQL SERVER®
Recomandări
SAPEC SOFTWARE
Cebanu Vadim (CEO)
Pfizer Inc.
Nick Golovko (BPM Support Lead)
