Сфера деятельности
IT Hardware
IT Software
Обо мне
• Agile, detail-oriented, organized, and meticulous.
• Enthusiastic team player ready to contribute to company success.
• Familiar with handling multiple projects in highly competitive environments.
• Solid interpersonal and collaboration skills with a dedication to quality and accuracy.
• Flexible, dynamic, with critical thinking
• Open-minded and fast learning
Oпыт (13 лет 6 месяцев)
SOFT EXPERT LTD
(United Kingdom)
Май 2018 -
Январь 2022
(3 года 8 месяцев)
CUSTOMER CARE SPECIALIST
Обязанности:
• Customer care (pre-sale questions, issue troubleshooting, setup help)
• Manage the requests in the Zendesk ticketing system
• Cross-check the reported bugs and escalation to the second line of support/developers
• Ensure the appropriate information about existing bugs is submitted to Jira
• Provide feedback from the customers about the documentation to make the necessary adjustments
SAPEC SOFTWARE
(Кишинёв)
Ноябрь 2016 -
Октябрь 2023
(6 лет 11 месяцев)
BPM SUPPORT ENGINEER
Обязанности:
Pfizer Inc. and Mount Sinai Health System:
• Develop and test new product offerings, application enhancements, and bug fixes prior to release on
the Metastorm BPM platform according to SDLC.
• Resolve a diverse range of technical issues across multiple systems and applications for end-users
across various time zones.
• Assist users in identifying issues and explaining solutions to restore service and functionality.
• Conduct in-depth product and issue resolution research to address users' concerns.
• Testing and implementing application enhancements and bug fixes
• Conduct in-depth product and issue resolution research to address users' concerns
• Troubleshooting across the application
• Handle user requests (tickets) via the ticketing system.
CB PROCREDIT BANK JSK
(Кишинёв)
Декабрь 2013 -
Ноябрь 2016
(2 года 11 месяцев)
SYSTEM ANALYST
Обязанности:
• Helped improve operations by showing a clear connection between current policies and business results.
• Investigated and addressed system issues to enhance usability and improve functionality.
• Collaborated closely with upper management to drive strategy through the development and implementation of new processes.
• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Образование (Высшее)
State University from Moldova
Факультет, специальность: FRISPA / PUBLIC ADMINISTRATION
Город: Кишинёв
Знание языков
Румынский — Эксперт
Русский — Эксперт
Английский — Средний
Ключевые навыки
etc) and maintenance
nonfunctional
Testing (functional
and prioritizing tasks
technical documents comprehension
Defining technical requirements
Analytical thinking and the ability to create solutions to problems while working as a team
Atlassian Confluence and Jira
Metastorm BPM
Ticketing systems
Team communication tools
Management Tools (JIRA)
- SQL – Basic
Application support/ Ticket support system management
Project Management methodologies (Agile
Scrum
Kanban)
Selenium WebDriver
Eclipse IDE
Курсы / Тренинги
MICROSOFT OFFICIAL COURSE: COURSE 20461: QUERYING MICROSOFT SQL SERVER®
Рекомендации
SAPEC SOFTWARE
Cebanu Vadim (CEO)
Pfizer Inc.
Nick Golovko (BPM Support Lead)
