Responsabilități:

- Coordinate committee meetings, enhancing efficiency through well-prepared agendas and materials;
- Facilitate communication among committee members, improving response times by 25%;
- Plan and execute initiatives, achieving a 15% alignment with corporate goals;
- Analyze data to drive insights that boost decision-making and increase operational efficiency by 20%;
- Prepare regular progress reports for senior management, ensuring transparency and accountability;
- Manage communication with partners and finance, overseeing invoices and expenses to ensure budget adherence and improve financial efficiency by 20%.

Responsabilități:

- Collaborated with clients to understand their business needs, improving project alignment by 30%;
- Guided clients through the onboarding process, leading to a reduction in implementation time;
- Analyzed internal policies for money laundering risks, conducting over 50 risk assessments;
- Worked with development teams to resolve technical issues, achieving a 90% seamless integration rate;
- Maintained regular communication with clients, proactively addressing their concerns, which resulted in an increase in client satisfaction.

Responsabilități:

- Set and aligned project goals, achieving a 95% on-time completion rate;
- Monitored timeframes and project status to ensure adherence to deadlines.
- Used tools like Trello, ClickUp, and Jira, boosting team productivity by 20%;
- Analyzed CS platform feedback, increasing user satisfaction by 15%.

Responsabilități:

- Collaborated with clients to assess business needs, ensuring alignment with compliance and risk management standards, resulting in improved project outcomes;
- Led onboarding processes, streamlining implementation and reducing timeframes by 20% while adhering to regulatory requirements;
- Performed over 50 AML and KYC risk assessments and supported internal audits, ensuring compliance with anti-money laundering regulations;
- Coordinated with development teams to address technical and compliance-related issues, achieving 97% seamless system integration;
- Maintained proactive communication with stakeholders, effectively managing compliance concerns and enhancing client satisfaction by 30%.

Responsabilități:

- Identified and assessed areas for improvement, resulting in enhanced service efficiency;
- Managed payroll and finance tasks for 70+ clients, ensuring timely invoicing and reporting;
- Actively solved client issues, enhancing resolution speed, and exceeded team KPIs and SLAs by 10%;
- Trained and supported new team members, boosting onboarding efficiency.

Responsabilități:

- Developed and monitored performance indicators, enhancing Sales Support team efficiency by 25%;
- Created scripts and templates, increasing customer retention by 15%;
- Managed databases and consistently generated accurate weekly and monthly reports;
- Issued payment invoices for 50+ new customers, ensuring timely processing;
- Created schedules and training plans, improving new member onboarding by 30%;
- Led a team of 6, consistently achieving targets and team metrics.

Responsabilități:

- Exceeded the everyday target of daily sales leads, and maintained high levels of customer satisfaction;
- Engaged with customers and stakeholders through social media, boosting response rates by 30%;
- Contributed proactively to product and service development initiatives, enhancing overall offerings;
- Created effective onboarding scripts, reducing onboarding time by 25%.